General consumer law
Is the television you bought broken just after two months? Did the sofa come in a different colour than you have ordered? Would you like to cancel a contract with a gym or a dating agency? Are you having trouble with your energy supplier? You can contact us with these and similar problems.
Our experts can advise you on the following topics, for example:
- How to complain effectively: How to make a warranty or guarantee claim
- Cancellation or termination of contracts
- What to do if you are overcharged?
- Problems with tradesmen
We offer advice:
- in person at our advice centres (see at our overview); to book an appointment, please contact us on 0331/98 22 999 5 (Mon-Fri 9-18) or online at www.verbraucherzentrale-brandenburg.de/terminbuchung
- or by email (in German): Click here for details
Prices
Legal advice
You describe your case to our advisers and then receive individual legal assistance. In many cases this will help you to assert your rights independently.
in-person advice/telephone consultation/video chat consultation in the Digimobil: EUR 20.00, reduced: EUR 5.00*
Email advice (in German): EUR 30.00; click here for details
Preparation of an individual letter: plus EUR 10.00
* The Brandenburg Consumer Advice Center offers a reduced rate for people who receive state social benefits such as citizen's allowance, social assistance, basic security, BAföG, housing benefit or similar (with proof).
Legal representation
Our advisers will represent you out of court - including in writing - vis-à-vis the company.
Out-of-court legal representation: EUR 50.00
