General consumer law | Verbraucherzentrale Brandenburg

Is the television you bought broken just after two months? Did the sofa come in a different colour than you have ordered? Would you like to cancel a contract with a gym or a dating agency? Are you having trouble with your energy supplier? You can contact us with these and similar problems.

Is the television you bought broken just after two months? Did the sofa come in a different colour than you have ordered? Would you like to cancel a contract with a gym or a dating agency? Are you having trouble with your energy supplier? Did a tradesman overcharge you? You can contact us with these and similar problems, irrespective of whether they concern contracts for the purchase of goods or services.

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Our experts can advise you on the following topics, for example:

How to complain effectively: How to make a warranty or guarantee claim
Cancellation or termination of contracts
What to do if you are overcharged?
Problems with tradesmen

We offer advice:

in person at our advice centres (see at our overview); to book an appointment, please contact us on 0331/98 22 999 5 (Mon-Fri 9-18) or online at www.verbraucherzentrale-brandenburg.de/terminbuchung
or by email (in German): Click here for details

Prices

Legal advice

You describe your case to our advisers and then receive individual legal assistance. In many cases this will help you to assert your rights independently.

In-person advice: EUR 15.00 (30 minutes)
Email advice (in German): EUR 20.00; click here for details
Preparation of an individual letter: plus EUR 10.00
Video chat advice using Digimobil: free of charge

Legal representation

Our advisers will represent you out of court - including in writing - vis-à-vis the company.

Out-of-court legal representation: EUR 40.00

Quick query

You have a simple question that our advisors can answer quickly.

Ad-hoc advice: EUR 5.00

Foto: Giulia Cappello

Your rights in case of a complaint

You can’t switch on your brand new laptop or the dishwasher is broken after a few months? Many people have problems with defective products and rightly want to complain about them.

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Do you want to cancel your gym subscription: Here’s how to do it

Are you tired of working out at your gym(fitness studio)? Or you can’t because of health problems? Then the question is: How do I get out of the gym contract? Here we explain when you can cancel it.

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