Shopping Foto: Giulia Cappello Tips for successful withdrawal You have bought something and are not completely satisfied with your purchase? Do you want to return or exchange the purchased products? You may have a right of withdrawal and can terminate the contract. This is possible for most online purchases.Mehr dazu Foto: Giulia Cappello Your rights in case of a complaint You can’t switch on your brand new laptop or the dishwasher is broken after a few months? Many people have problems with defective products and rightly want to complain about them.Mehr dazu Shop online securely: How do you avoid the trap of fake shops? Have you accidentally discovered super cheap shoes or luxurious furniture while surfing the Internet and would you like to order such products? You have to be especially careful when doing so. There are also dubious dealers on the Internet who only want to cheat you. /infothek-english/shop-online-securely-how-do-you-avoid-the-trap-of-fake-shops-44783 Telephone & website Foto: Giulia Cappello Terminating your mobile phone contract & co. cleverly Are you dissatisfied with your mobile or Internet service provider or have you found a cheaper offer? If yes, then you must terminate your contract. Mehr dazu Foto: Giulia Cappello Third-party providers: how can you protect yourself? Were you shocked by your last mobile phone bill? Don’t understand how the bill suddenly got so high? Perhaps it’s because of an unsolicited phone scam subscription. Find out here how subscription scams work and what you can do about them.Mehr dazu Unwanted calls - what can you do? Are you constantly being annoyed by unwanted calls? Are you thinking about what you can do to deal with this? You have several options. We’ll show you what you can do about unwanted calls with our interactive infographic. /infothek-english/unwanted-calls-what-can-you-do Licence fee Foto: Giulia Cappello Do I have to pay the licence fee (Rundfunkbeitrag)? Have you recently moved to Germany and just moved into a new apartment? Then you have to remember that people in Germany are basically obliged to pay a licence fee. Mehr dazu Licence fee (Rundfunkbeitrag) – exemption and reduction Want to know when you do not need to pay a licence fee? Then just take a look at the options that can exempt you from paying the licence fee. /infothek-english/licence-fee-rundfunkbeitrag-exemption-and-reduction-44831 Finance & insurance Foto: Giulia Cappello Free credit cards online: Caution when it comes to promises in adverts Has someone called you to offer you a free credit card? Did you find “instant credit” or credit “without a credit investigation” on the internet? It might seem appealing but could end up being expensive for you. Our tip: Be cautious when it comes to offers you find online. Mehr dazu Information on card payments Paying at the till without cash: you must be careful if you don't have enough money in your account. Find out what could happen - in German, Arabic, Polish and English. /migranten/kostenfallen-beim-einkaufen-mit-der-girocard-27132 Foto: Giulia Cappello Insurance in Germany: what do you really need? Have you been living in Germany for some time now and are you thinking about which insurance policies would be necessary and useful for you? The insurance market is very extensive and offers a range of insurance options. Mehr dazu Services Foto: Giulia Cappello Locksmiths - Caution is required! Have you left the apartment in a hurry, slammed the door, and unfortunately forgotten to take your key with you? You’re not alone. Many consumers face this problem. Sometimes the only answer is a locksmith. Here are three tips to help you avoid falling into the trap of any dubious locksmith service. Mehr dazu Foto: Giulia Cappello Watch out when looking for a partner on the Internet Searching for your love and the right partner but have had no luck so far? And now you want to try a dating agency? You have to be very careful. Mehr dazu Do you want to cancel your gym subscription: Here’s how to do it Are you tired of working out at your gym(fitness studio)? Or you can’t because of health problems? Then the question is: How do I get out of the gym contract? Here we explain when you can cancel it. /infothek-english/do-you-want-to-cancel-your-gym-subscription-heres-how-to-do-it Collection & dunning process Collection claim: What should I do? Have you unexpectedly received a collection letter? Are you feeling under pressure and are you worried about further consequences? The most important thing is to stay calm. The bailiff won’t be knocking on your door tomorrow. Here is what to do. /infothek-english/collection-claim-what-should-i-do-45935 Dunning process: What should I do? Have you received a court dunning letter trough your letter box and don't know how to react? We explain how a dunning procedure works and what to do - with our interactive infographic. /infothek-english/dunning-process Food & nutrition Foto: Giulia Cappello Nutrition in the first year of life – what does my baby need? Do you wonder what the right diet is for your child? During the first year of life, you can follow the nutrition plan. We'll tell you what your baby really needs and what it is not yet allowed to eat. Mehr dazu Foto: Giulia Cappello What is healthy child nutrition? What should children eat a lot of? What should they eat only a little of? We tell you what your child needs in terms of nutrition. Mehr dazu Foto: Giulia Cappello How do I recognize what is inside packaged food? Do you wonder what exactly is in the yoghurt, juice or cookies that you buy when you go shopping? Or how to detect hidden sugar or halal products? The manufacturer provides information about the product on the food packaging. We'll tell you what it must say and what it means. Mehr dazu Healthcare Proxy Step by Step Towards a Healthcare Proxy What happens if you have a serious accident? Who makes decisions for you if you’re unable to? In order for a trusted person to manage your affairs, you need a healthcare proxy. With our interactive infographic, we will show you how to do this. /infothek-english/step-by-step-towards-a-healthcare-proxy Consumer Protection for Migrants Support Notice für Refugees and Migrants Our Topics and Languages: Support Notice in German, Arabic, Polish, Russian, English, French and Farsi. /migranten/beratungshinweise-fuer-gefluechtete-und-migranten-26290